Privacy Policy
Last updated: March 2026
1. Introduction
Orka Educational Group Ltd ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (orkaeduc.com) and our educational consultancy services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
The data controller responsible for your personal data is: Orka Educational Group Ltd, 9 Oxford Court, Manchester, United Kingdom, M2 3WQ. Company Registration Number: 15502096. For data protection enquiries, contact us at info@orkaeduc.com.
3. Information We Collect
We may collect the following types of personal information: your name, email address, phone number, nationality, and country of residence; educational background and academic records; passport or identification details (when required for applications); preferred study destinations and program interests; correspondence and communication records between you and our team; and website usage data through cookies and analytics tools.
4. How We Collect Your Information
We collect information directly from you when you: fill out a contact or consultation form on our website, communicate with us via email, phone, WhatsApp, or social media, provide documents for university or visa applications, or subscribe to our newsletter or updates. We also collect data automatically through cookies and similar technologies when you visit our website.
5. How We Use Your Information
We use your personal data to: provide our educational consultancy services, process university and program applications on your behalf, assist with visa applications and accommodation arrangements, communicate with you about your enquiries and applications, send you relevant updates about programs and opportunities (with your consent), improve our website and services, and comply with legal obligations.
6. Legal Basis for Processing
We process your personal data based on: your consent (which you may withdraw at any time), the performance of a contract or steps taken at your request before entering a contract, our legitimate interests in providing and improving our services, and compliance with legal obligations.
7. Sharing Your Information
We may share your personal information with: educational institutions, universities, and language schools to which you are applying; visa and immigration authorities as required for your application; accommodation providers when arranging housing; our trusted partners and service providers who assist in delivering our services; and authorities when required by law. We will never sell your personal data to third parties for marketing purposes.
8. International Data Transfers
As an international education consultancy, we may transfer your data to countries outside the UK in order to process your applications. When we do so, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
9. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically for the duration of our services plus a reasonable period afterwards. Application-related data is retained for up to 3 years after the completion of services. You may request deletion of your data at any time.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings. Essential cookies are necessary for the website to function. Analytics cookies help us understand how visitors use our site. You may disable non-essential cookies at any time through your browser.
12. Your Rights
Under UK GDPR, you have the right to: access the personal data we hold about you, rectify any inaccurate or incomplete data, request erasure of your data ("right to be forgotten"), restrict or object to the processing of your data, data portability (receive your data in a structured, commonly used format), and withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at info@orkaeduc.com. We will respond to your request within 30 days.
13. Children's Privacy
Our services may involve processing data of individuals under 18 years of age. In such cases, we require parental or guardian consent before collecting or processing a minor's personal data.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
15. Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
16. Contact Us
For any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Orka Educational Group Ltd
9 Oxford Court, Manchester, United Kingdom, M2 3WQ
Email: info@orkaeduc.com
Phone: +44 7707 340960
Company Registration Number: 15502096